A query on the status of the insured event can be sent to the email address info@contin.cz, we will also help you to answer by calling +420 539 011 854.

Documents for the insured event can be sent to the e-mail address info@contin.cz. With regard to the capacity of the e-mail please send attachments in PDF format, if possible. Documents can also be sent in writing by mail to CONTIN Ltd., Škrobárenská 502/1, 617 00 Brno.

For evidence please send us a document that that you are no longer the owner of the vehicle - for example acopy of a purchase or donation contract, a copy of the technical certificate, an extract from the register vehicles or affidavit.

If you want to repair the vehicle yourself, and therefore you are not able to substantiate the invoice for the repair of the vehicle, please send us this information along with other documents. Just write in the mail: "I am asking for determination of the amount of damages based on the budget."

In case it is called the total damage to the vehicle, your car will be entered into an auction, from which we will send a bidder to purchase your vehicle. Our assessor will judge acceptable residues. The resulting amount is deducted from the usual price of the vehicle and the difference will be the amount that will be sent to your account.

We have a car lease, what bank account number should I give?

If you require indemnity payment to your account, then you need to send us a document confirming disposal of rights, ie. leasing company agrees with the indemnity payment to your account. Please contact your leasing company.

If you require indemnity payment on the car repair account, it is necessary to provide a procuration authorizing the service to the receipt of benefits. Please ask your service technician to provide you with this document.

For proper assessment of damages incurred on a courtesy you will be asked to provide in particular the following documents:

• a receipt proving payment of the required amount for rent
• a statement on why the vehicle was loaned
• the protocol on the loan and taking back the loaned vehicle marked mileage
• invoice for loaner vehicles
• agreement on assignment of receivables